Contact & Help

The regulation concerns (excluding exemptions) the following vehicles, whether they are registered in Belgium or abroad:

• Cars (vehicle category M1 on the registration document).
• Vans under 3.5 tons (vehicle category N1 on the registration document).
• Minibuses and coaches (vehicle category M2 and M3 on the vehicle registration document)

A vehicle may or may not be used in the LEZ depending on its fuel type, category and Euro standard. In certain cases, if the Euro standard is not shown on the vehicles registration document, the first registration date will be used.

You can check the compliance of your vehicle by entering the licence plate and the date of first registration, or by entering the vehicles technical data into the simulator:

Check your vehicle

Allowances are available for both individuals (Bruxell'Air allowance) and professionals (replacement allowance for a polluting commercial vehicle).

In the event of an inspection of a prohibited vehicle and if the fine cannot be paid immediately, the police may impound your vehicle.

You can submit a complaint with your reasoning. It must be sent to the Brussels Taxation Administration within 37 days of the date on which the fine was sent.

 

Cars are not the ideal means of transport in the Brussels-Capital Region. Apart from buying a day pass or having an exemption (granted under certain conditions), here are some other alternatives to using the car:

• Bicycle
• Public transport
• Car sharing
• Taxis
• Transit car parks
• Allowances
• Changing vehicle

The Euro standard is a European environmental standard with which vehicle engines must comply. The higher the Euro standard of a vehicle, the lower its emissions. A vehicle’s Euro standard determines, according to the fuel it uses, whether or not it is permitted to access the low emission zone (LEZ).

Is the Euro standard shown on the vehicle’s registration document. If the Euro standard is not shown on the vehicle’s registration document, the first registration date will be used. This is also shown on your vehicle’s registration document.

It is also possible to check the EURO standard of your vehicle using the COC code (.pdf) on the vehicle’s certificate of conformity.

If the Euro standard is not shown on the vehicle’s registration document, the first registration date will be used.If the Euro standard is not shown on the vehicle’s registration document, the first registration date will be used.

For more information, go to Calendar

Exemptions exist for certain types of vehicles.
Two types of exemption exist: those for which an application must be made to Brussels Taxation and those which are automatic and for which no action is required. Discover the different possible exemptions.

Important:

• Once submitted, exemption applications may take up to 69 days from receipt of the application.
• Please note that the vehicle owner may be fined if the vehicle is used within the low emission zone without confirmation of your application for exemption or if the vehicle does not meet the access criteria.
• An applied-for exemption is valid for three years while an automatic exemption is valid for an unlimited period.

Yes
To apply for an exemption, you will need the following documents:

• Your identity card (if you are a Belgian national),
• Vehicle registration document,
• Any other document relevant to the application (depending on the exemption requested).

For more information, visit the exemptions page.

You can log in either with your ID card or with itsme®.

Have your ID card, your PIN code and card reader to hand,

By using itsme®, you can also connect with your bank card. Create an itsme® account.

You can go to your local municipality or request a new pin code online by clicking here. You can also log in with your bank card using itsme®.

Itsme® is an application that allows you to identify yourself securely on the Internet. Further information about itsme® is available here.

Registering your foreign-registered vehicle is free and automatic. To do so, you must complete the following registration form. You will need the vehicle registration certificate.
For more information, visit the registration page.

Yes, you can register the vehicle on behalf of someone else. To register, you must be in possession of the vehicle registration certificate. Registration is free of charge and can be carried out via the electronic registration formvia. For more information, visit the registration page.

It is only necessary to purchase a day pass for vehicles which do not meet the LEZ access criteria (which cannot therefore be used within the LEZ).

A day pass costs €35 per day and must be purchased in advance of entry into the LEZ. A maximum of 8-day passes can be purchased per (calendar) year and per vehicle. The day pass is valid only for the calendar day for which it was purchased until 6 a.m. the following day.

To purchase a day pass, you need the licence plate number and the date of first registration.  Vehicles registered abroad must first be registered for the LEZ before purchasing a day pass. 

For more information, visit the One-Day Pass page.

Yes, you can buy a day pass for another person. To do this, the following information is required:  The licence plate number, the date of first registration and last registration if the vehicle is registered abroad.

No, it is impossible to change the usable date of a day pass. A day pass is non-refundable and non-exchangeable. 

No, it is impossible to cancel the purchase of a day pass. A day pass is non-refundable and non-exchangeable. 

The Bruxell'Air allowance is a mobility package with various options and conditions.

Any physical person domiciled in one of the 19 Brussels-Capital Region municipalities can benefit from the Bruxell'Air allowance under certain conditions.

The beneficiary may be the applicant (for the allowance) or a member of their household (physical person domiciled in one of the 19 Brussels-Capital Region municipalities). However, in the event of licence plate deregistration and vehicle destruction, the beneficiary of the MTB subscription valid for one year and renewable once can only be the applicant.

The Bruxell'Air allowance is available under certain conditions:

• Either by deregistering your vehicle licence plate or
• By deregistering the licence plate and the destruction of your vehicle

Deregistering a licence plate entitles you to (under certain conditions):

• Either an MTB subscription for one year and a Cambio Start subscription for one year.
• Or a bicycle allowance and a Cambio Start subscription for one year.

Deregistering a licence plate and the destruction of the vehicle entitles you to (under certain conditions):

• Either an MTB subscription and a Cambio Start subscription, both for one year renewable once.
• Or an MTB subscription for one year, a Cambio Start subscription for one year renewable once, and a bicycle allowance 
• Or a Cambio Start subscription for one year renewable once and a double bicycle allowance.

The beneficiary (of the allowance) may be the applicant or a member of their household (physical person domiciled in one of the 19 Brussels-Capital Region municipalities). However, if the licence plate is deregistered and the vehicle destroyed, the beneficiary of the MTB subscription valid for one year and renewable once can only be the applicant.

Any beneficiary of a Cambio Start subscription must go to Cambio Start Cambio (Brussels) within 6 months from the acceptance of the application, with the STIB acceptance letter and must meet the general conditions of membership required by Cambio.

All beneficiaries of a bicycle allowance must go to Pro Velo (Brussels) within 2 months of their first invoice (purchase( s) advanced by the beneficiary) with their detailed invoice(s), and their STIB acceptance letter. All purchase(s) must be made within 6 months from the date of the STIB acceptance letter.

Yes, you can choose the type of allowance you want.
If a licence plate is deregistered, you can choose one of the two proposed methods.
In the case of deregistration and destruction, you can choose one of the three proposed methods.

The allowance will only be granted once per applicant per vehicle.

Under no circumstances will any refund, either complete or partial, be made to the applicant or the beneficiary against the Bruxell'Air allowance.

The application for the Bruxell'Air allowance must be submitted exclusively by post to the following address:
STIB Remote sales Bruxell'Air - Rue royale, 76 1000 Brussels

• The applicant for the allowance may only be a physical person domiciled in one of the 19 municipalities of the Brussels-Capital Region.
• Self-employed people are not eligible for the Bruxell'Air allowance.
• The number of vehicles counted at the applicants address in categories VP, AA, AB, AD, AE, SW, AC, AF and FA as defined by the Vehicle Registration Service, including company cars or similar, must be reduced by at least one from the date of deregistration until the end of the allowance period.
• Commercial vehicles (e.g. vans) are excluded from the allowance.
• Neither the beneficiary nor a member of their family may register a vehicle for the duration of the allowance.
• The applicant cannot benefit from the allowance if they or a member of their household has been driving a company car or similar for less than three months from the date of application for the Bruxell'Air allowance.
• The beneficiary (of the allowance) must be part of the holders household throughout the allowance period.
• Any change in the applicants or beneficiarys situation during the allowance period must be communicated by the applicant to STIB within 6 weeks of the change.

• The beneficiary must remain the same throughout the allowance period.
• The allowance will only be granted once per applicant per vehicle.
• If the applicant or beneficiary are no longer eligible for the allowance, the applicant must notify STIB of their change in situation within 6 weeks (household registration, company car, etc.). The beneficiary will therefore no longer benefit from the allowance from the date on which STIB updates their situation. Depending on the allowance chosen, the MTB subscription must be returned immediately to the STIB. A part of the bicycle allowance must be refunded and the Cambio subscription will be deactivated.
• Under no circumstances will any refund, either complete or partial, be made to the applicant or the beneficiary against the Bruxell'Air allowance.
• The procedure currently in force at STIB will apply in the event of fraud, contravention or omission regarding the MTB subscription.
• For the Bruxell'Air allowance application to be accepted by STIB, it must be complete and include the signed, dated order form and all the annexes.

All information about deregistering licence plates can be found at www.mobilit.fgov.be

• Licence plates must be deregistered at the Vehicle Registration Service (DIV&thinsp&ndash&thinsppart of the Department of Federal Public Mobility and Transport.).
• The deregistration notice issued by the Vehicle Registration Service (DIV) is the only acceptable document certifying that the licence plate has been deregistered. This notice must be dated within 6 months before the date of application for the Bruxell'Air allowance.
• The vehicle (whose licence plate has been deregistered) must be in one of the following categories (defined by the Vehicle Registration Service): VP, AA, AB, AD, AE, SW, AC, AF and FA
• The deregistered vehicle must have been registered with the applicant for at least one continuous year.

1. Licence plates must be deregistered at the Vehicle Registration Service (DIV- part of the Department of Federal Public Mobility and Transport.).
2. The notice issued by the Vehicle Registration Service (DIV) is the only acceptable document certifying that the licence plate has been deregistered. This notice must be dated within 6 months before the date of application for the Bruxell'Air allowance.
3. The vehicle (whose licence plate has been deregistered) must be in one of the following categories (defined by the Vehicle Registration Service): VP, AA, AB, AD, AE, SW, AC, AF and FA
4. The deregistered vehicle must have been registered with the applicant for at least one continuous year.
5. The vehicle intended for destruction must have been registered at least 10 years before the application for the allowance. The vehicle must have been registered in the name of the allowance applicant for a calendar year.
6. The destruction of the vehicle must be certified by one of the approved centres for end-of-life vehicles in Belgium, authorised to issue a certificate of destruction.
   
   The centre must be approved or registered according to:
   • For the Brussels-Capital Region under the ruling of 15/04/04
   • For the Flemish Region under the VLAREA decree of 05/12/03
   • For the Walloon Region under the Walloon Government decree of 27/02/03
     
     A list of all approved centres is available at febelauto.be
7. The vehicle must be delivered to the approved centre complete and free of waste. The vehicle must be delivered to the approved centre with all the required items, in particular:           3° The roadworthiness test certificate issued by a recognised test centre of a European Union Member State.
   
   
   • The DIV vehicle registration document,
   • The European compliance certificate,
8. The certificate of destruction issued by an approved centre for end-of-life vehicles in Belgium is the only accepted document certifying the destruction of the vehicle. This notice must be dated within 6 months before the date of application for the Bruxell'Air allowance.

• Any registration or re-registration of a vehicle in categories VP, AA, AB, AD, AE, SW, AC, AF and FA or a motorcycle in categories M2, L3, L4, L5, L6 (defined by the DIV) excluding categories less than 50 cm³ (defined by the Royal Decree of 01/12/75) by the applicant or a person in their household during the entire duration of the allowance thus increasing the number of vehicles within their household.
• The applicant or a member of their household who, during the period of validity of the allowance or at the earliest 3 months before the application of the latter, is granted a company car or similar increasing the number of vehicles within their household.
• The beneficiary is no longer included in the applicants household for the duration of the allowance.

If the applicant or beneficiary are no longer eligible for the Bruxell'Air allowance, and did not notify STIB within 6 weeks of the change in their situation, the applicant will be required to reimburse the allowance granted and, if applicable, the MTB subscription. This refund will be without prejudice to possible legal proceedings.

• In STIB BOOTIKs:
  • De Brouckère: Rue de l'Evêque 2, 1000 Brussels
  • Gare de l'Ouest: Gare de l'Ouest station
  • Gare du Midi station: Gare du Midi station
  • Porte de Namur: Porte de Namur station
  • Roodebeek: Roodebeek station
  • Rogier: Rogier station
• At the IBGE counters of the Halles St-Géry in 1000 Brussels

Applicants (including a single person) for a Bruxell'AIR allowance must send STIB the order form (completed, dated and signed) together with its annexes.

• A copy of the deregistration notice provided by the DIV (dated no more than 6 months before the date of application for the Bruxell'AIR allowance)
• A copy of the registration certificate of the deregistered vehicle (date of last clearly legible registration) or last proof of payment of road tax.
• A Household Composition certificate (including a single person) dated no more than two months before the date of the application.
• A copy of the identity card of the applicant for the allowance.
• A copy of the beneficiary's identity card (if the beneficiary is not the applicant).
• A photo (ID card size) of the beneficiary if the allowance chosen includes an MTB subscription.
• The MoBIB form (*) completed, dated and signed by the beneficiary if the allowance chosen includes an MTB subscription.

(*) MoBIB form and information on the MoBIB card via www.stib.be

• A copy of the deregistration notice provided by the DIV (dated no more than 6 months before the date of application for the Bruxell'AIR allowance)
• A copy of the registration certificate of the deregistered vehicle (date of last clearly legible registration) or last proof of payment of road tax.
• A copy of the certificate of destruction (dated no more than 6 months before the date of application for the Bruxell'AIR allowance) from one of the country's approved or registered centres
• A Household Composition certificate (including a single person) dated no more than two months before the date of the application.
• A copy of the identity card of the applicant for the allowance.
• A copy of the beneficiary's identity card (if the beneficiary is not the applicant).
• A photo (ID card size) of the beneficiary if the allowance chosen includes an MTB subscription.
• The MoBIB form (*) completed, dated and signed by the beneficiary if the allowance chosen includes an MTB subscription.

(*) MoBIB form and information on the MoBIB card via www.stib.be

Applicants (including a single person) for a Bruxell'AIR allowance must send the order form and annexes (completed, dated and signed) all at once to STIB.

These documents must be sent exclusively by post to the following address:

STIB&thinsp&ndash Remote sales&thinsp&ndash Bruxell'Air - Rue royale, 76&thinsp&ndash 1000 Brussels

1. Either:
1. Return your licence plate to the Vehicle Registration Service (DIV),
2. Return your licence plate to the DIV and destroy your vehicle (according to the terms of the allowance).
2. Send the order form to STIB with the various annexes.
3. You will receive a letter from the STIB shortly after reception, depending on whether:

1. Your application is accepted.
2. Your application is incomplete.
3. Your application has been refused.
1. If your application is accepted, you will receive a letter confirming the MTB subscription and/or a letter for Cambio and/or for Pro Velo.

1. Cambio will invite you by email to complete the membership application at their premises and to benefit from their services as part of the allowance.
   Information about Cambio can be found on the website www.cambio.be or on 02 227 93 02.
2. To benefit from the bicycle allowance, you must make one or more purchases within 6 months from the date of the STIB acceptance letter and come to Pro Velo no later than 2 months from the date of the first invoice.
   To find out which articles are included and the conditions of the bicycle allowance, visit www.prime-bruxellair.be or www.provelo.org or contact Pro Velo on 02 502 73 55.

If your application is incomplete, STIB will send you a letter asking you to send the missing document(s) to complete your application. If you do not reply within 3 months from the date of this letter, your application will be closed by STIB.

Only the deregistration of the following vehicle categories are eligible for the Bruxell'AIR allowance:

VP (Passenger cars), AA (Saloon/Sedan), AB (Hatchback), AD (Coupe), AE (Convertible), SW (dual-purpose vehicle), AC (Estate), AF and FA (multi-purpose vehicles)

Commercial vehicles (e.g. van) are excluded from the allowance.

The licence plate must be returned to the Vehicle Registration Service (DIV) at the Department of Federal Public Mobility and Transport.

Information about the IVD can be found at www.mobilit.fgov.be

Only deregistered and destroyed vehicles of type VP, AA, AB, AD, AE, SW, AC, AC, AF and FA', initially registered at least 10 years prior may be considered for the Bruxell'AIR allowance.

The vehicle must be delivered to the approved centre complete and free of waste. The vehicle must be delivered to the approved centre with all the required items, in particular:

• The registration document,
• The European compliance certificate,
• The roadworthiness test certificate issued by a recognised test centre of a European Union Member State.

All information about the destruction of a vehicle can be found on the website www.febelauto.be

The destruction of the vehicle must be certified by one of the approved centres for end-of-life vehicles in Belgium, authorised to issue a certificate of destruction. The centre must be approved or registered according to:

• For the Brussels-Capital Region under the ruling of 15/04/04
• For the Flemish Region under the VLAREA decree of 05/12/03
• For the Walloon Region under the Walloon Government decree of 27/02/03

A list of all approved centres is available at www.febelauto.be

• George & Co.&thinsp&ndash&thinspdiv. Brussels (CFF Recycling)&thinsp&ndash&thinspQuai Léon Monnoyer, 11 - 1000 Brussels
• A. Stevens & Co. S.A./N.V. - Quai des armateurs, 8 - 1000 Brussels
• Tutar's auto&thinsp&ndash&thinspRue Arthur Maes, 61&ndash63 - 1130 Brussels.

Information about approved centres can be found on the website www.febelauto.be

 

The MTB subscription will start on the first day of the month following acceptance of their application unless the beneficiary is already a subscriber.

If the beneficiary already has a valid annual subscription on the STIB network, the new subscription will depend on their current subscription as follows:

Indeed:

• If the remaining subscription is less than 3 months (from the date of application acceptance), the MTB subscription will be valid from the end of the current subscription.
• If the current subscription is valid for 3 or more months (from the date of application acceptance), then the subscriber must come to STIB offices to be reimbursed (according to the rules in force at STIB) and their MTB subscription will start on the first day of the month following acceptance of the application.

Yes, if you are already an annual subscriber, you can be reimbursed according to STIB rules.

Under no circumstances will an MTB refund be made against the Bruxell'Air allowance.

In the event of theft or loss of your MTB subscription, you must go to a STIB sales office and request a duplicate. This duplicate will be issued to you according to the rates in force at the time.

Current standard STIB tariffs will apply in the event of fraud, contravention or omission with regard to the MTB subscription.

Beneficiaries of a Cambio Start subscription must complete the Cambio membership form at Cambio Start offices within 6 months from the acceptance of the application. They must take with them the STIB acceptance letter.

Information about Cambio can be found on the website www.cambio.be or on 02 227 93 02.

Bicycles (normal, adult, child, folding, electric)

The following bicycle safety accessories:

• Front headlight
• Rear headlight
• Bell
• Reflector
• U-shaped padlock
• Rear lock (wheel stand)
• Folding padlock for folding bicycles
• Anti-puncture tyres
• Bike rack, hook to store your bicycle easily at home

The following equipment accessories:

• Helmet
• Cape
• Overshoes
• Waterproof trousers
• High-visibility fluorescent vest
• Fluorescent reflective trouser clamps
• Pumps
• Gloves

The following transport accessories:

• Child seat
• Bicycle trailer
• Child's bicycle pull-bar
• Luggage rack
• Shopping basket
• Carrying cases

Bicycle maintenance

Only the items or services listed above detailed on one or more invoices will be accepted for the Bruxell'AIR allowance.

For information, the list of Brussels approved cyclist outlets can be found on the website www.provelo.org

Only items purchased in or services provided by suppliers in the Brussels-Capital Region and detailed on an invoice or invoices will be accepted for the bicycle allowance. A private sale cannot be considered for the bicycle allowance.

For information, the list of Brussels approved cyclist outlets can be found on the website www.provelo.org

The beneficiary must ensure that the purchases they make (for the bicycle allowance) are included on one or more detailed invoices.

Beneficiaries of a bicycle allowance must go to Pro Velo within 2 months of their first invoice (purchase(s)&thinspadvanced by the beneficiary) with their detailed invoice(s), and their STIB acceptance letter.

All purchase(s) must be made within 6 months from the date of the STIB acceptance letter.

Pro Velo will analyse the invoice(s) and record the number of purchases that can be included in the bicycle allowance.

This amount will only be refunded by bank transfer to the account number provided by the applicant and/or beneficiary to Pro Velo, up to a maximum of €470. Only one refund will be made for a Bruxell'AIR allowance including 2 bicycle allowances.

You will be offered the opportunity to register for a Bicycle in the City' training course (included in the bicycle allowance).

Please contact Pro Velo for any questions regarding the items and services included in the bicycle allowance.

STIB, Rue Royale, 76&ndash1000 Brussels.

Information about STIB can be found on the website www.stib.be or on 070 23 2000/by email.

Cambio (Brussels)&thinsp&ndash&thinspRue Thérésienne 7 A-7C - 1000 Brussels.

Information about Cambio can be found on the website www.cambio.be or on 02 227 93 02.

Pro Velo (Brussels) - Rue de Londres, 15 - 1050 Brussels.

Information about Pro Velo can be found on the website www.provelo.org or on 02 502 73 55.

• City Atrium&thinsp&ndash&thinspRue du Progrès, 56 - 1210 Brussels
• Rue de l'Entrepôt, 11&ndash1020 Brussels.

Information about the Vehicle Registration Service (DIV) can be found on the website www.mobilit.fgov.be or by calling 02 277 30 50.

Did you check your spam folder? If the confirmation is not here, please let us know by using our contact form and selecting "technical problem".

You can also check with your bank (PC Banking, etc.) if your day pass has been purchased.  If this is recorded in your bank account, it means that the purchase has happened successfully and you do not need to buy another day pass.

Have you bought a second day pass for the same day? Contact us via our contact form by selecting "Day pass - I have already purchased one or more passes". We will handle your request as soon as possible.

With each pass purchase, you should receive a confirmation email that includes the details of your purchase. This email is your receipt.

You can find out the status of your application via the link in the email confirming receipt of your application. It may take up to 69 days to process your application for exemption.

You can request that your email be sent in another language by contacting Brussels Taxation

You can find the purchase information by using the simulator or simulating a day pass purchase. Also make sure you check if you receive a purchase confirmation or request email.

To correct data sent following a registration, simply complete the form again. The new registration will automatically replace the information in the previous form.  To register, visit the Registration page.

If you are unable to buy a day pass, contact Brussels Fiscalité. A staff member can help you identify the problem.

Please ignore warning letters or fines concerning a vehicle that you no longer own at the time it was driven. It can take up to 3 weeks to update the data about your old vehicle at the DIV.